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2012年5月3日星期四

[转帖] Shop with confidence online with new rules

PUTRAJAYA: Online shoppers will be protected under new regulations that will require businesses to provide details of the people and company behind the deals, as well as the products and services being traded.
The new Consumer Protection Regulations (Online Commerce Transactions) 2012 to be enforced from July 1 will also require the merchants to provide their business or company registration number.
Domestic Trade, Cooperatives and Consumerism Minister Datuk Seri Ismail Sabri Yaakob announced this at a press conference here yesterday.
E-traders will also have to display their e-mail, phone number and business address as well as key features of the product or service offered, the full price (including delivery and other costs incurred), payment methods, terms and conditions and the estimated delivery time, the minister said.
“This segment is growing ... that is why the ministry is of the view that if regulations remain loose, more cheating will happen,” added Ismail Sabri, saying the new regulations were gazetted on Dec 21 last year.
He said more than 1.1 million Malaysians spent some RM1.8bil in various online transactions in 2010, and the value is expected to nearly triple to RM5bil by next year.
“Of the 1.1 million online shoppers, 67% are between 15 and 39 years.
“In the next 10 years, this group will mature and continue to use the Internet, and a new group will also follow,” he added.
Police figures showed there were 1,879 online cheating cases in 2011, compared to 551 in 2009.
Online cheating cases heard by the Consumer Claims Tribunal nearly doubled from 18 cases in 2009 to 32 cases last year.
Ismail Sabri said before the new regulations were gazetted, there had not been any comprehensive protection for online consumers in the country.
He said the Consumer Protection Act 1999 provides a fine of not more than RM50,000, a maximum three years' jail or both for the first offence committed by individuals.
The maximum penalty increases to a RM100,000 fine or five years' jail or both for subsequent offences.
Companies or enterprises face a fine of up to RM100,000 for the first offence, and the amount doubles to RM200,000 for subsequent offences.

http://www.thestar.com.my/News/Nation/2013/02/21/Shop-with-confidence-online-with-new-rules/#.USXlvRcmqnE.facebook

【转帖】 貿消部長:電子商業法7月生效‧網購業者詐騙可坐牢

(布城20日訊)國內貿易、合作社及消費部長拿督斯里依斯邁沙比利指出,電子商業法令將在今年7月1日生效,任何違規的網購業者將在1999年消費者保護法令下受到對付,刑罰包括坐牢。
    業者註冊填個人資料
    在新的法令下,註冊的網購業者必須填寫個人資料,在網頁增設“確定"貨物的按鈕,避免貨不對辦,以及保存貨源資料為期2年。
    他今日在貿消部召開新聞發佈會表示,國人通過網絡進行交易逐漸普遍化,而網絡交易欺騙案如貨不對辦等事件不斷發生,因此有必要設立條規管理網絡交易。
    現有的2006年電子商務法已並不足以保障消費者的權益,因此電子商業法令增設在1999年消費者保護法令之下,以保障消費者權益。
    這項法令主要保障網購消費者的權益,並且提昇消費者對網絡交易的信心。
    他透露,所有註冊的電子商業必須遵守3項條規:1.在註冊為網購業者時,必須強制性填寫個人資料如業者的姓名、商業姓名或公司名號、商業或公司的註冊號碼、聯絡電話、業者地址、所售賣的貨物詳情、附帶條件與規則、付費方式、預計送貨所需時間等。
    2.網購業者必須為網購消費者提供可糾正錯誤的服務,如在網購上增設“確定"的按鈕,讓網購消費者再三確定要購買的貨物資料,避免貨不對辦。
    3.網購業者必須保存貨源資料為期2年。
    去年接213宗網絡詐騙案
    “貿消部去年共接獲213宗網絡詐騙案投報。而把案件轉交消費人仲裁庭處理的個案(索償款項不超過2萬5千令吉)也不斷增加,包括從2009年的18宗,增加至2012年的32宗。警方所接獲的網絡交易報案也有增加的趨勢,從2009年的551宗增至2011年的1千879宗。"他也說,網絡交易時常無法獲知及鑒定網購業者的身份,例如名字、地址及聯絡號碼等。
    一旦法令生效後,被定罪的初犯可被罰款不超過5萬令吉或監禁不超過3年或兩者兼施。重犯者可被罰款不超過10萬令吉或監禁不超過5年或兩者兼施。
    “而初犯的機構可被罰款不超過10萬令吉,重犯者罰款不超過20萬令吉。若不斷重犯,違規者將被罰款每日不超過1千令吉。"
    (星洲日報)
    http://news.sinchew.com.my/node/278946